My credit card payment was declined. Why?
There are 3 probable reasons:
- Your bank has not yet authorised 3D Secure 2 authentication*
- On your order, the credit card security check failed
- The payment exceeds your credit card limit
In all cases, please contact your bank for further assistance.
Please note: For all credit card payments, data is exchanged using the 3D Secure 2 authentication procedure, to comply with the *PSD2 (Payment Services Directive 2) payment regulation compulsory in Germany.
Disclaimer of Liability
Canyon consistently strives to ensure the quality and accuracy of the information contained in this Technical Support Centre. Any repairs or adjustments which you carry out on your bike are entirely at your own risk. If you are in any doubt what to do, you should send your bike to Canyon or take it to another qualified specialist. Canyon gives no guarantee or accepts no liability for any of the information contained in this Technical Support Centre.
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