Crash Replacement Form

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Submit a crash replacement request

Our customer service teams and expert mechanics are here to help you get your bike back up and running.

We need you to give us:

some details of the bike
an outline of the problem
photos
your contact details

Once we have this our teams will be in touch to discuss the next steps with you.

Your bike

Help us identify your bike

The easiest way to identify your bike is with your serial number.
You can find this on the frame or in your Bike Garage in your Canyon Account.

Serial number For example: R02077H32G0625

Is this your bike?

This is not my bike!

We couldn’t find a bike with that serial number

Please get in touch with our customer service centre to identify your bike.

You’ll need to let them know your customer number and any other information relating to the bike and your order.

Email us

Use our contact form to explain your issue.

Get started

In your own words, give us a brief description.

Description

What happened, or how did you find the problem?

Which parts of the bike does this affect?

Is there anything else you’d like to point out? (Optional)

Upload photos

Photos help us to diagnose the problem. You need to attach at least 4 images. Images should not exceed 10 MB and must be one of the following formats: PNG, JPG, JPEG. Be sure the photos are well lit and in focus.

How to take detailed photographs

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Photos we need:

Serial number on the bike

This field is required.

Full left side of the bike, wheels included

This field is required.

Full right side of the bike, wheels included

This field is required.

Detailed photo

This field is required.

Additional detailed photos: (optional)

Detailed photo
Detailed photo

No pictures uploaded

If we have your contact details from your Canyon account, you’ll see them here.
If these are missing or not right, please change them here.

Note: this will not change your Canyon account details.

Your details

First name

Last name

Address

Postal code

City

Location

Phone

Bike box

Do you have the BikeGuard box your bike originally came in?

Yes

I have a bike box I don't have a bike box

Please check that all information is correct before this is sent to our customer services team.
Note: If you edit one step, we’ll store all the information in the other steps.

By entering my data and pressing the ‘Send’ button, I agree to my email address and my name being used to answer my contact request.

Edit

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