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Buying Advice + -
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全部
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Sizes
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Quality
-
Showroom
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Bikes & More
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Bike models + -
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全部
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Road
-
MTB
-
E-Bike
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Order & Payment + -
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全部
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Payment Methods
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Availability
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Order change & Cancellation request
-
Taxes, Customs & Exports
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-
-
Shipping & Pickup + -
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全部
-
Shipping information
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Order status
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Bike Guard
-
Showroom pickup
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Technical issues + -
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全部
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Bike setup
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Components & Manufacturer information
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Exploded drawings
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Inspection, Repair & Conversion
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Packing the bike
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Quick Start Guides
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Recalls & Safety instructions
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Returns & Refunds + -
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全部
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Return process
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Right of return
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Complaints & claims + -
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全部
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Guarantee & Warranty
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About Canyon + -
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全部
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News
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您可以使用 Canyon 精确测量系统 (PPS),根据您的身体测量数据确定理想的车架尺寸。您只需在店内寻找适合自己的自行车,然后按照说明确定您的 Canyon 尺寸。在此处了解更多关于 PPS 和 Canyon 的尺寸信息。
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In this article, you will learn how to find the perfect saddle position on your Canyon road bike. Click on "View more" to read the whole article.
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In this article you will learn the maximum rider weights specified for Canyon seatposts. Click on "View more" to read the whole article.
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在本文中,您将了解不同 Bike Guards 的尺寸和重量。 点击“查看更多”阅读全文。
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You would like to download a manual or instructions for one of our bikes, instructions for certain components of other manufacturers or wallpaper? 点击“查看更多”阅读全文。
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In this article you will find out what makes a Canyon carbon frame so special. Click on "View more" to read the whole article.
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There are multiple ways to try out our bikes.
Visit the Canyon Showroom in Koblenz, Germany
If you visit the Canyon Showroom in Koblenz, you can ride all our latest bikes and get expert buying advice from the Canyon Crew. For more information, see the Showroom page.
Meet us at various international events, bike testing days and our cycling festivals in Koblenz
We are present at many international bike events, and we also organise our own cycling festivals in Koblenz where you can try out our bikes. At our test ride days, we always bring along a range of models specially selected for the location. For an overview of events where you can get to know us and our bikes, see the Event page.
Rent a bike from a Canyon Official Partner
We have an extensive range of Canyon Official Partners operating across Europe. These organisations, mostly hotels and specialist bike rental companies, offer rental services for a range of Canyon bikes. It’s ideal for extensive testing sessions or cycling holidays. For a complete list of Official Partners and more information about the services they offer, see the Canyon Official Partners page.
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Information about Canyon Showroom may be found on our Canyon Showroom page.
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The test bikes are available for visitors, customers and fans to try out at the Showroom. This means that it’s not possible to buy the actual bike that you try out. However, we do have many bikes at the Showroom that are ready to purchase and collect right now. You can find out more info about these Bikes to go on the In-stock Bikes page.
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To have your bike inspected by our service workshop, please arrange a workshop appointment with us in advance. You can do this easily via our contact form. There you can enter your bike and the type of service you require - so that we can allocate and answer your request in the best possible way and define an appointment with you. You can access the contact form here.
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You can come by our showroom in Koblenz at any time during our opening hours and without registration. Occasionally there may be waiting times, but registration is not necessary.
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We are pleased that you would like to test our bikes in our bike fleet. You can find all bikes currently available for test rides in our showroom in Koblenz here.
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During your visit to the showroom in Koblenz, you can park either directly in front of the Canyon Home or in the neighbouring Contel multi-level car park. You can park in the multi-level car park free of charge for three hours if you have your ticket stamped at the showroom entrance. The parking is free of charge in Canyon Home.
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在我们的网站上选好特定车型后,您将在型号名称和颜色选择下看到不同的车架尺寸和预计交货日期。现货自行车可在数个工作日内发货。如果您心仪的自行车已售罄,请联系我们的服务中心,我们的专家将非常乐意帮助您找到合适的替代车型。联系我们
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仅 17 千克:这是一款超轻便的电助力城市车。
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所有 Canyon 自行车均按图示和描述发货——目前无法选择替代组件配置。温馨提示:对于配备非一体式把立和传统把横的自行车,您可以在购买自行车时订购不同长度的把立。若要改变自行车的贴合度,只需在组装时更换把立即可。
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All models use the same mold, which means that all Exceed models share the same core design features and frame shaping. The three different carbon frame platforms (CF, SLX, and CFR) differ, however, in material content and layup.
With the new CFR we went further than ever before on a mountain bike and achieved an incredibly low weight, making it our lightest hardtail frame to date and definitely one of the lightest frames on the market.
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The maximum tire size we’d recommend would be a 2.35/2.4 tire mounted to a rim with an internal width of 30mm rim. Tire sizes, of course, vary from one tire manufacturer to another, so we always recommend that riders double check tire clearance immediately after installing their new rear tire.
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No.
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All models use the same mold, which means that all Exceed models share the same core design features and frame shaping. The three different carbon frame platforms (CF, SLX, and CFR) differ, however, in material content and layup. With the new CFR we went further than ever before on a mountain bike and achieved an incredibly low weight, making it our lightest hardtail frame to date and definitely one of the lightest frames on the market.
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Yes! The Grail’s all-terrain ability and speed make it a good choice for commuting, especially over longer distances or if you like to mix up the terrain on your commute to avoid busy roads.
Of course, if you have to leave your Grail locked outside when you’re in the office, we suggest getting a robust, sturdy lock for maximum security.
Shop bike locks
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It only takes 5 minutes using our Perfect Positioning System (PPS) tool.
Just enter your key measurements, and we’ll tell you your frame size. The system uses data we’ve collected over many years of online sizing to give you results you can trust.
For complete peace of mind – if you order your bike and it doesn’t feel right, you can return it fuss-free for any reason within 30 days of receipt.
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网站上带有“现货”标记的自行车通常存放在 Canyon.Factory,可在数个工作日内发货。请注意,这些自行车并未存放在位于 Koblenz 的 Showroom,因此无法现场购买。
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You can easily do this yourself right up until shortly before your order is shipped, there are two options:
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I have a MyAccount:
Log in to your MyAccount and click on 'Order history'. There you can change your order directly. -
I do not have a MyAccount:
Without a MyAccount, go to the Canyon order tracking page and enter your order number and email address. Your chosen order will then appear, and you can change it there.
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Yes.
The Pathlite:ON is approved for Croozer trailers. Here you can find the necessary axle.
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约 22/23 千克。得益于博世电机的超强性能,自行车在爬坡时依然快如闪电。
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CFR stands for Canyon Factory Racing and it stands for two things: the purpose of the bike - this is the machine that the Canyon Factory riders are racing - and also the caliber of the frame. Canyon CFR frames feature the lightest and best possible carbon construction for a given style of riding - in this case, downhill racing.
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We do not plan, at present, to offer the SENDER CFR as a frame-only option
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电助力自行车的退货登记尤为重要,因为此类自行车在运输中必须始终登记为危险品。我们的服务合作伙伴 DHL Freight 将为您提供货运服务,以便直接从您的家中取走电助力自行车并安全运回我们的场所。
如何退回电助力自行车和电池?
在两种情况下,退货均通过 DHL Freight 进行。登记退货后,DHL Freight 代表将通过电话或电子邮件与您联系,安排取货日期。请注意,无法安排确切时间。通常情况下,取货时间可确定为上午或下午。我需要退回什么?
请退回所有登记退货的产品。如果您只登记了电池,请仅正确地退回电池。如果您登记的是整辆电助力自行车,请将整辆电助力自行车连同所有部件一起退回。请确保在退货时随附电助力自行车电池的钥匙。我的电助力自行车是否需要特别包装?
带电池的电助力自行车属于第 9 类危险物品,因此需要特殊包装。当然,您可以将电助力自行车装在原装运纸箱中退回,因为这符合相关规定。运输时请确保电池已安装在电助力自行车中。我是否需要专门包装电助力自行车的电池?
电助力自行车电池属于第 9 类危险物品,因此需要特殊包装。您可以向我们申请提供单独的电助力自行车电池盒。或者,您可以将安装在电助力自行车中的电池放回到 E-Bike Guard 自行车保护箱中。这不仅意味着您在打包时更省力,而且在归还电池时也更容易操作。此类情况无需电池盒。如果您决定将电池原封退回,我们将提前向您发送相应的包装以及新的 ADR 附信,您必须将其附在包装外部。如果退回时电池已安装在您的电助力自行车上,则无需执行此操作。
如果您的 E-Bike Guard 自行车保护箱或电池盒已损坏或已丢弃, 请 告知我们。我们很乐意为您寄送替换装。我能否退回电助力自行车的故障电池?
请注意,严重损坏的电助力自行车电池在任何情况下都无法退回。我如何确定电助力自行车电池是否存在问题?
您可以通过多种方式识别损坏的电池,例如:
– 外壳损坏或严重变形
– 电池金属部件上的接触点
– 部分塑料外壳熔化
– 关机时电池发热
– 电池漏液
– 电池管理系统 (BMS) 将其识别为故障电池如何处理我的电助力自行车电池?
如果出现上述情况,请妥善处理电池。作为证据,我们希望您拍摄一张带有序列号的电池照片。序列号位于电池底部。您通常可将故障电池退回当地回收中心。请联系您当地的电池处理设施了解更多信息。通常情况下,当地的五金店和电助力自行车经销商也可以接收电池并进行妥善处理。当然,如果您在德国,也可以亲自将故障电池送至我们位于科布伦茨的服务工作坊。
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We ship E-Bikes to Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland and the United Kingdom. Please note that we only offer E-Bike servicing to people living in these countries. If you import your bike into another country (e.g. when moving house), we cannot send replacement E-Bike parts to you or collect your E-Bike for servicing.
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