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Showroom
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公路车
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电助力自行车
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城市车和旅行车
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WMN
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订单和付款 + -
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全部
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订单变更和取消请求
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税费、海关和出口
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送货和取货 + -
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全部
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配送信息
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订单状态
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Bike Guard
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技术问题 + -
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全部
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自行车配置
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组件和制造商信息
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分解图
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检修和转换
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打包自行车
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快速入门指南
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召回和安全说明
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退货和退款 + -
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全部
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退货流程
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仅 17 千克：这是一款超轻便的电助力城市车。
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有机会，除 Precede:ON CF、Commuter:ON 之外，未来交通概念车也于 2020 年 9 月 1 日起开始在科布伦茨的 Canyon Showroom 进行展示。
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在 Canyon，我们坚信城市的未来取决于全新的、清洁的交通方式：而我们也致力于为城市的发展做出贡献。目前，我们正重新定位城市车和旅行车，未来我们也将更加关注更广义上的城市交通。未来几年，我们将推出更多城市自行车解决方案，而其他类似理念的实施也将得到加强。这一概念为我们打造了一个我们希望可以快速实现的愿景。
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我们在以下国家为 Canyon 电助力自行车提供保养和维修服务：德国、奥地利、意大利、法国、英国、爱尔兰、比利时、卢森堡、荷兰、丹麦、瑞典、芬兰、挪威、波兰、捷克共和国、斯洛伐克、西班牙和葡萄牙。我们仅在这些国家/地区提供这项服务。如果您已将自己的电助力自行车运至其他国家/地区，考虑到不在我们控制范围内的运输法规限制，我们无法寄送备件或收取您的自行车。您可以在电助力自行车更换部件服务页面获得关于我们的电助力自行车易损件服务的信息。
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是。
Pathlite:ON 已获准安装 Croozer 拖车。您可以在此找到所需的轴。
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约 22/23 千克。得益于博世电机的超强性能，自行车在爬坡时依然快如闪电。
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电助力自行车的退货登记尤为重要，因为此类自行车在运输中必须始终登记为危险品。我们的服务合作伙伴 DHL Freight 将为您提供货运服务，以便直接从您的家中取走电助力自行车并安全运回我们的场所。
如何退回电助力自行车和电池？
在两种情况下，退货均通过 DHL Freight 进行。登记退货后，DHL Freight 代表将通过电话或电子邮件与您联系，安排取货日期。请注意，无法安排确切时间。通常情况下，取货时间可确定为上午或下午。我需要退回什么？
请退回所有登记退货的产品。如果您只登记了电池，请仅正确地退回电池。如果您登记的是整辆电助力自行车，请将整辆电助力自行车连同所有部件一起退回。请确保在退货时随附电助力自行车电池的钥匙。我的电助力自行车是否需要特别包装？
带电池的电助力自行车属于第 9 类危险物品，因此需要特殊包装。当然，您可以将电助力自行车装在原装运纸箱中退回，因为这符合相关规定。运输时请确保电池已安装在电助力自行车中。我是否需要专门包装电助力自行车的电池？
电助力自行车电池属于第 9 类危险物品，因此需要特殊包装。您可以向我们申请提供单独的电助力自行车电池盒。或者，您可以将安装在电助力自行车中的电池放回到 E-Bike Guard 自行车保护箱中。这不仅意味着您在打包时更省力，而且在归还电池时也更容易操作。此类情况无需电池盒。如果您决定将电池原封退回，我们将提前向您发送相应的包装以及新的 ADR 附信，您必须将其附在包装外部。如果退回时电池已安装在您的电助力自行车上，则无需执行此操作。
如果您的 E-Bike Guard 自行车保护箱或电池盒已损坏或已丢弃， 请 告知我们。我们很乐意为您寄送替换装。我能否退回电助力自行车的故障电池？
请注意，严重损坏的电助力自行车电池在任何情况下都无法退回。我如何确定电助力自行车电池是否存在问题？
您可以通过多种方式识别损坏的电池，例如：
– 外壳损坏或严重变形
– 电池金属部件上的接触点
– 部分塑料外壳熔化
– 关机时电池发热
– 电池漏液
– 电池管理系统 (BMS) 将其识别为故障电池如何处理我的电助力自行车电池？
如果出现上述情况，请妥善处理电池。作为证据，我们希望您拍摄一张带有序列号的电池照片。序列号位于电池底部。您通常可将故障电池退回当地回收中心。请联系您当地的电池处理设施了解更多信息。通常情况下，当地的五金店和电助力自行车经销商也可以接收电池并进行妥善处理。当然，如果您在德国，也可以亲自将故障电池送至我们位于科布伦茨的服务工作坊。
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我们可向奥地利、比利时、捷克共和国、丹麦、爱沙尼亚、芬兰、法国、德国、爱尔兰、意大利、拉脱维亚、立陶宛、卢森堡、荷兰、挪威、波兰、葡萄牙、斯洛伐克、西班牙、瑞典、瑞士和英国配送电助力自行车。请注意，我们只为居住在以上国家/地区的客户提供电助力自行车保养服务。如果您将自行车运送到上述范围以外的国家/地区（例如因为搬家），我们无法向您寄送电助力自行车替换零部件或接收您的电助力自行车进行保养。
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Shimano’s EP8 drive system has a number of advantages. At 2.6 Kg, the magnesium-clad Shimano EP8 motor is one of the lightest full-power motors on the market. It’s also one of the most powerful, with 85 Nm of peak torque that effectively triples your pedaling power and makes punching up steep climbs that much easier.
But perhaps the trait that we find most compelling in the Shimano motor is its actual ride feel. Shimano’s motor has a very smooth and natural feel at the pedals. And when it comes to integration—the switch and display—Shimano makes one of the cleanest and easy-to-operate systems available.
Shimano also has an excellent track record for reliability and truly global customer support.
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To remove the battery, simply turn the key to unlock the catch, then pull the lever at the top of the down tube.
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It’s impossible to give a definitive answer to this question since the range (on any e-bike) depends on several factors including the temperature outside, your weight, your cadence, how you use the power modes, how much you are climbing, etc.
In our own testing, we found the maximum possible range on the previous-generation Shimano STEPS E8000-equipped bikes was 100 kilometers in “Eco” mode. The new EP8 motor is more efficient than its predecessor, so it’s likely that riders may get even more miles from every charge.
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We equip the Torque:ON with a 504-Wh battery, which gives riders plenty of ride time and range while minimizing weight in the chassis and adding to the bike’s playful ride quality.
However, we also know some riders are going to want even more range from their Torque:ON. That’s why both the Torque:ON 8 and 9 are also available as a great value package with an additional battery and cover. A quick switch at the trailhead and you/re ready for more party laps.
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It takes about three-and-a-half hours for a full charge. We ship all Endurace:ON and Roadlite:ON bikes with a Fazua Charger.
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It’s impossible to give a definitive answer to this question since the range (on any e-bike) depends on several factors including the temperature outside, your weight, your cadence, how you use the power modes and how much climbing is involved.
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It's impossible to give definitive answer to this question since range (on any e-bike) depends on several factors including the temperature outside, your weight, your cadence, how you use the power modes, how much you are climbing, and more. In our own testing, we've found the maximum possible range for our Fazua Evation-equipped bikes to be around 100 km in "Breeze" mode.
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Neuron:ON models come equipped with either FOX DPS or RockShox Deluxe Select shocks, but they can also be equipped with in-line, air-sprung shocks that have the correct eye-to-eye length and shock stroke.
Proper eye-to-eye length is 190 mm on X-Small and Small frames and 210 mm on Medium, Large, and X-Large frames.
Correct shock stroke is 47.5 mm on X-Small and Small frames, and 50 mm on Medium, Large, and X-Large frames.
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We wanted to create a versatile e-MTB that was supremely capable on rough, high-speed stuff, but also agile and playful on jump lines. The Torque:ON does all that while opening up so much more riding to you, since you no longer have to rely on chairlifts or shuttle vans or a superhuman set of lungs to reach the best and highest trails.
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We like both 29ers and mullet bikes, but maximizing agility and playfulness was a key priority for this bike and the smaller 27.5 wheels help counteract the unavoidable weight increase associated with larger wheels and ensure the bike is easy to handle.
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It’s impossible to give a definitive answer to this question since the range (on any e-bike) depends on several factors including the temperature outside, your weight, your cadence, how you use the power modes and how much climbing is involved.
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180mm of front suspension and 175mm of rear suspension.
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We fine-tuned the suspension kinematics (including a new rocker design) to give you more useable travel and greater tuning options.
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The Torque:ON is actually a bit of both. When we developed the Torque:ON, we focused on creating a playful e-Freeride or e-park bike, but it didn’t take long for us to realize that the Torque:ON performs quite well in “enduro” type ride conditions.
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You can charge the battery whether it’s installed or removed from the bike. There is a standard Shimano charging port built into each frame for on-the-bike charging. If you prefer to charge the battery by itself (in cases when you can’t bring your bike within reach of an outlet), you can quickly and easily remove the battery. A Shimano adaptor is required to charge the battery when it’s been detached from the frame.
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The brand new Neuron:ON features the Shimano EP8 motor.
However, you will find a few older model e-mountain bikes that features the Shimano Steps E8000.
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While the Spectral:ON aims to be the kind of do-it-all bike that suits most trail riders, the Torque:ON is made for the most aggressive, thrill-seeking riders. The Spectral:ON excels on everything from mellow trails to enduro-style tracks.
The Torque:ON, on the other hand, asks for even more aggressive trails. This bike doesn’t shy away from advanced enduro riding, but it truly comes into its own on big jump lines and the most technical downhill tracks.
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Tyre width is 2.6 inches (front and rear) on all Neuron:ON models.
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No. We designed the Spectral:ON’s kinematics with the spring curve of an air shock in mind. Moreover, coil shocks are not ideal in designs that use clevis-mount shock extensions and rockers. The forces transferred (in such a design) to the smaller-diameter damper shafts used in coil shocks is quite high and can lead to shock failures. Air-sprung shocks are better suited to this design because they utilize larger-diameter damper shafts that better withstand those forces and thereby increase shock life.
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The brand new Spectral:ON features the Shimano EP8 battery.
However, you will find a few older model e-mountain bikes that features the Shimano Steps E8000.
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Depending on the model, we deliver our e-MTBs with a 2M or 4M charger. The 2M charges an empty battery to 80% capacity in 4 hours, for the full 100% it takes 7.5 hours. The 4M charger does it in half the time.
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