Order your battery

Batteries will begin shipping in March and will continue to be dispatched regularly until all replacement orders are fulfilled. Delivering replacement batteries to all affected customers at the earliest opportunity remains our highest priority.

  • We need you to give us:
  • some details of your bike
  • your contact and shipping details

您的自行车

帮助我们识别您的自行车

序列号有助于轻松识别自行车。
您可以在车架上或 Canyon 账户的自行车车库中找到序列号。

例如：R02077H32G0625


如何查找序列号

我没有序列号

这是您的自行车吗？



我们无法找到带此序列号的自行车

请联系我们的客服中心，识别您的自行车。

您需要告知他们您的客户编号以及有关自行车及订单的任何其他信息。

如何查找序列号

我没有序列号

Your bike is not affected

Based on the serial number provided, your bike is not affected by the safety notice and therefore not eligible for a replacement battery.

If this is incorrect, please get in touch with our customer service centre. You’ll need to let them know your customer number and any other information relating to the bike and your order.

Battery already ordered

Based on the serial number provided, a replacement battery has already been requested. Remember, batteries will begin shipping in March and will continue to be dispatched regularly until all replacement orders are fulfilled.

If this is incorrect, please get in touch with our customer service centre. You’ll need to let them know your customer number and any other information relating to the bike and your order.

Your shipping address

Make sure the information you provide is accurate and up to date to guarantee a quick response. Make sure to provide us with your customer number.

Your customer number and order number can be found by logging in to your account and also on the original invoice.

Please provide us with your most up to date shipping address


Shipping address
您是原车主吗？

检查您提供的信息是否正确

如果您做出了任何更改，我们会保存其他步骤中的所有信息。

您的数据将与 Canyon 共享。它将仅用于预期目的，然后根据法定规定予以删除。 编辑
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