Claim your refund

Make sure you’ve performed the required battery inspection before continuing.

If you haven’t yet inspected your battery, or you’d prefer to have a professional inspect it, return to the main page and follow the steps provided.

Do not continue unless you’re confident the information you’re providing is accurate and correct.

  • We need you to give us:
  • some details of your bike
  • your contact and shipping details
  • your payment details so we can refund you

The amount offered will vary depending on the model you own, it can take up to 4 weeks to be processed.

Accepting a partial refund of the purchase price does not make you lose your right to participate free of charge in the repair solution that will be rolled out in February, nor excludes any other warranty rights. Be assured that you will not lose your warranty rights.


您的自行车

帮助我们识别您的自行车

序列号有助于轻松识别自行车。
您可以在车架上或 Canyon 账户的自行车车库中找到序列号。

例如：R02077H32G0625


如何查找序列号

我没有序列号

这是您的自行车吗？



我们无法找到带此序列号的自行车

请联系我们的客服中心，识别您的自行车。

您需要告知他们您的客户编号以及有关自行车及订单的任何其他信息。

如何查找序列号

我没有序列号

Your bike is not affected

Based on the serial number provided, your bike is not affected by the safety notice and therefore not eligible for a refund.

If this is incorrect, please get in touch with our customer service centre. You’ll need to let them know your customer number and any other information relating to the bike and your order.

Refund request already submitted

Based on the serial number provided, a refund has already been requested. Remember, the refund can take up to 4 weeks to be processed.

If this is incorrect, please get in touch with our customer service centre. You’ll need to let them know your customer number and any other information relating to the bike and your order.

Battery inspection

We need to know the results of your inspection. If you haven’t yet inspected your battery, or you’d prefer to have a professional inspect it, return to the main page and follow the steps provided.

Do not continue unless you’re confident the information you’re providing is accurate and correct.


Battery inspection
您是否已进行电池检查？
您的电池是否有损坏迹象？
您是否已处理了电池？

联系信息

务必确保您提供的信息准确且处于最新状态，以便快速收到回复。请务必向我们提供您的客户编号。

要了解您的客户编号和订单编号，您既可登录自己的账户查看，也可以在原始发票上寻得。



您的详细信息
您是原车主吗？
Your refund

Your refund

The amount offered will vary depending on the model you own and is a partial refund of the original purchase price. It can take up to 4 weeks to be processed.

Check that currency below is the currency that you want to be refunded in. To change to a different currency, click here.

您的退款选项
您的银行详细信息

您的银行详细信息


以下部分必须使用拼音填写

请注意，输入您的国际银行账户号码 (IBAN) 信息后，我们的系统将自动确定您的银行代码 (BIC)。

检查您提供的信息是否正确

如果您做出了任何更改，我们会保存其他步骤中的所有信息。

您的数据将与 Canyon 共享。它将仅用于预期目的，然后根据法定规定予以删除。 编辑
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