Claim your refund

You are eligible for this refund if you have ordered a replacement battery, but have not received it yet.

Do not continue unless you’re confident the information you’re providing is accurate and correct.

  • We need you to give us:
  • some details of your bike
  • your contact details
  • your payment details so we can refund you

The compensation amount will be calculated individually based on the waiting period from March 31 until the day your battery is sent to you.

Accepting this compensation does not make you lose your right to participate free of charge in the repair solution, nor excludes any other warranty rights. Be assured that you will not lose your warranty rights.


您的自行车

帮助我们识别您的自行车

序列号有助于轻松识别自行车。
您可以在车架上或 Canyon 账户的自行车车库中找到序列号。

例如：R02077H32G0625


如何查找序列号

我没有序列号

这是您的自行车吗？



我们无法找到带此序列号的自行车

请联系我们的客服中心，识别您的自行车。

您需要告知他们您的客户编号以及有关自行车及订单的任何其他信息。

如何查找序列号

我没有序列号

Your bike is not affected

Based on the serial number provided, your bike is not affected by the safety notice and therefore not eligible for a refund.

If this is incorrect, please get in touch with our customer service centre. You’ll need to let them know your customer number and any other information relating to the bike and your order.

Refund request already submitted

Based on the serial number provided, a refund has already been requested. Remember, it will be processed once your battery has been delivered. The compensation amount will be calculated individually based on the waiting period from March 31 until the day your battery is sent to you.

If this is incorrect, please get in touch with our customer service centre. You’ll need to let them know your customer number and any other information relating to the bike and your order.

Your contact information

Make sure the information you provide is accurate and up to date to guarantee a quick response. Make sure to provide us with your customer number.

Your customer number and original order number can be found by logging in to your account and also on the original invoice.


您的详细信息
您是原车主吗？
Your refund

Your refund

The compensation amount will be calculated individually based on the waiting period from March 31 until the day your battery is sent to you.

Check that currency below is the currency that you want to be refunded in. To change to a different currency, click here.

您的退款选项
您的银行详细信息

您的银行详细信息


以下部分必须使用拼音填写

请注意，输入您的国际银行账户号码 (IBAN) 信息后，我们的系统将自动确定您的银行代码 (BIC)。

检查您提供的信息是否正确

如果您做出了任何更改，我们会保存其他步骤中的所有信息。

您的数据将与 Canyon 共享。它将仅用于预期目的，然后根据法定规定予以删除。 编辑
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